Edit - hesk.sql

Edit: hesk.sql

SET SQL_MODE = "NO_AUTO_VALUE_ON_ZERO";
SET time_zone = "+00:00";

/*!40101 SET @OLD_CHARACTER_SET_CLIENT=@@CHARACTER_SET_CLIENT */;
/*!40101 SET @OLD_CHARACTER_SET_RESULTS=@@CHARACTER_SET_RESULTS */;
/*!40101 SET @OLD_COLLATION_CONNECTION=@@COLLATION_CONNECTION */;
/*!40101 SET NAMES utf8 */;

--
-- Database: `hesk375`
--

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]attachments`
--

CREATE TABLE `[[dbprefix]]attachments` (
  `att_id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
  `ticket_id` varchar(13) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
  `saved_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
  `real_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
  `size` int(10) unsigned NOT NULL DEFAULT '0',
  `type` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
  PRIMARY KEY (`att_id`),
  KEY `ticket_id` (`ticket_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]auth_tokens`
--

CREATE TABLE `[[dbprefix]]auth_tokens` (
  `id` int(11) unsigned NOT NULL AUTO_INCREMENT,
  `selector` char(12) DEFAULT NULL,
  `token` char(64) DEFAULT NULL,
  `user_id` smallint(5) unsigned NOT NULL,
  `user_type` varchar(8) NOT NULL DEFAULT 'STAFF',
  `created` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
  `expires` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]banned_emails`
--

CREATE TABLE `[[dbprefix]]banned_emails` (
  `id` smallint(5) unsigned NOT NULL AUTO_INCREMENT,
  `email` varchar(255) NOT NULL,
  `banned_by` smallint(5) unsigned NOT NULL,
  `dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
  PRIMARY KEY (`id`),
  KEY `email` (`email`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]banned_ips`
--

CREATE TABLE `[[dbprefix]]banned_ips` (
  `id` smallint(5) unsigned NOT NULL AUTO_INCREMENT,
  `ip_from` int(10) unsigned NOT NULL DEFAULT '0',
  `ip_to` int(10) unsigned NOT NULL DEFAULT '0',
  `ip_display` varchar(100) NOT NULL,
  `banned_by` smallint(5) unsigned NOT NULL,
  `dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
  PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]bookmarks`
--

CREATE TABLE `[[dbprefix]]bookmarks` (
  `id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
  `user_id` smallint(5) unsigned NOT NULL,
  `ticket_id` mediumint(8) unsigned NOT NULL,
  PRIMARY KEY (`id`),
  KEY `ticket_id` (`ticket_id`,`user_id`),
  KEY `user_id` (`user_id`,`ticket_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]categories`
--

CREATE TABLE `[[dbprefix]]categories` (
  `id` smallint(5) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
  `cat_order` smallint(5) unsigned NOT NULL DEFAULT '0',
  `autoassign` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
  `autoassign_config` varchar(1000) COLLATE utf8_unicode_ci DEFAULT NULL,
  `type` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
  `priority` tinyint(3) unsigned NOT NULL DEFAULT '3',
  `default_due_date_amount` int(11) DEFAULT NULL,
  `default_due_date_unit` varchar(10) COLLATE utf8_unicode_ci DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `type` (`type`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;

--
-- Dumping data for table `[[dbprefix]]categories`
--

INSERT INTO `[[dbprefix]]categories` VALUES
(1, 'General', 10, '1', NULL, '0', 3, NULL, NULL);

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]customers`
--

CREATE TABLE `[[dbprefix]]customers` (
  `id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
  `pass` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
  `email` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `language` varchar(50) COLLATE utf8_unicode_ci DEFAULT NULL,
  `verified` smallint(1) unsigned NOT NULL DEFAULT '0',
  `verification_token` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `verification_email_sent_at` timestamp NULL DEFAULT NULL,
  `mfa_enrollment` smallint(5) unsigned NOT NULL DEFAULT '0',
  `mfa_secret` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `email` (`email`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]custom_fields`
--

CREATE TABLE `[[dbprefix]]custom_fields` (
  `id` tinyint(3) unsigned NOT NULL,
  `use` enum('0','1','2') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
  `place` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
  `type` varchar(20) COLLATE utf8_unicode_ci NOT NULL DEFAULT 'text',
  `req` enum('0','1','2') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
  `category` text COLLATE utf8_unicode_ci,
  `name` text COLLATE utf8_unicode_ci,
  `value` text COLLATE utf8_unicode_ci,
  `order` smallint(5) unsigned NOT NULL DEFAULT '10',
  PRIMARY KEY (`id`),
  KEY `useType` (`use`,`type`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

--
-- Dumping data for table `[[dbprefix]]custom_fields`
--

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-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]custom_priorities`
--

CREATE TABLE `[[dbprefix]]custom_priorities` (
  `id` tinyint(3) unsigned NOT NULL,
  `name` text COLLATE utf8_unicode_ci NOT NULL,
  `color` varchar(6) COLLATE utf8_unicode_ci NOT NULL,
  `can_customers_select` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
  `priority_order` smallint(5) unsigned NOT NULL DEFAULT '10',
  PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

--
-- Dumping data for table `[[dbprefix]]custom_priorities`
--

INSERT INTO `[[dbprefix]]custom_priorities` VALUES
(0, '{"English":"NULL"}', 'e74441', '0', 4),
(1, '{"English":"NULL"}', 'fac500', '1', 3),
(2, '{"English":"NULL"}', '3abb7a', '1', 2),
(3, '{"English":"NULL"}', '71a5ec', '1', 1);

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]custom_statuses`
--

CREATE TABLE `[[dbprefix]]custom_statuses` (
  `id` tinyint(3) unsigned NOT NULL,
  `name` text COLLATE utf8_unicode_ci NOT NULL,
  `color` varchar(6) COLLATE utf8_unicode_ci NOT NULL,
  `can_customers_change` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
  `order` smallint(5) unsigned NOT NULL DEFAULT '10',
  PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]email_id_to_ticket`
--

CREATE TABLE `[[dbprefix]]email_id_to_ticket` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `email_id` varchar(1000) COLLATE utf8_unicode_ci NOT NULL,
  `ticket_id` mediumint(8) unsigned NOT NULL,
  `reply_id` mediumint(8) unsigned DEFAULT NULL,
  `from_hesk` tinyint(3) unsigned NOT NULL DEFAULT '1',
  PRIMARY KEY (`id`),
  KEY `email_id` (`email_id`(100))
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]kb_articles`
--

CREATE TABLE `[[dbprefix]]kb_articles` (
  `id` smallint(5) unsigned NOT NULL AUTO_INCREMENT,
  `catid` smallint(5) unsigned NOT NULL,
  `dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
  `author` smallint(5) unsigned NOT NULL,
  `subject` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `content` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `keywords` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `rating` float NOT NULL DEFAULT '0',
  `votes` mediumint(8) unsigned NOT NULL DEFAULT '0',
  `views` mediumint(8) unsigned NOT NULL DEFAULT '0',
  `type` enum('0','1','2') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
  `html` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
  `sticky` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
  `art_order` smallint(5) unsigned NOT NULL DEFAULT '0',
  `history` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `attachments` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  PRIMARY KEY (`id`),
  KEY `catid` (`catid`),
  KEY `sticky` (`sticky`),
  KEY `type` (`type`),
  FULLTEXT KEY `subject` (`subject`,`content`,`keywords`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]kb_attachments`
--

CREATE TABLE `[[dbprefix]]kb_attachments` (
  `att_id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
  `saved_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
  `real_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
  `size` int(10) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`att_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]kb_categories`
--

CREATE TABLE `[[dbprefix]]kb_categories` (
  `id` smallint(5) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `parent` smallint(5) unsigned NOT NULL,
  `articles` smallint(5) unsigned NOT NULL DEFAULT '0',
  `articles_private` smallint(5) unsigned NOT NULL DEFAULT '0',
  `articles_draft` smallint(5) unsigned NOT NULL DEFAULT '0',
  `cat_order` smallint(5) unsigned NOT NULL,
  `type` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`),
  KEY `type` (`type`),
  KEY `parent` (`parent`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;

--
-- Dumping data for table `[[dbprefix]]kb_categories`
--

INSERT INTO `[[dbprefix]]kb_categories` VALUES
(1, 'Knowledgebase', 0, 0, 0, 0, 10, '0');

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]linked_tickets`
--

CREATE TABLE `[[dbprefix]]linked_tickets` (
  `id` mediumint(8) NOT NULL AUTO_INCREMENT,
  `ticket_id1` mediumint(8) NOT NULL,
  `ticket_id2` mediumint(8) NOT NULL,
  `dt_created` datetime NOT NULL,
  PRIMARY KEY (`id`),
  KEY `ticket_id1` (`ticket_id1`),
  KEY `ticket_id2` (`ticket_id2`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]logins`
--

CREATE TABLE `[[dbprefix]]logins` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `ip` varchar(45) COLLATE utf8_unicode_ci NOT NULL,
  `number` tinyint(3) unsigned NOT NULL DEFAULT '1',
  `last_attempt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
  PRIMARY KEY (`id`),
  UNIQUE KEY `ip` (`ip`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]log_overdue`
--

CREATE TABLE `[[dbprefix]]log_overdue` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
  `ticket` mediumint(8) unsigned NOT NULL,
  `category` smallint(5) unsigned NOT NULL,
  `priority` tinyint(3) unsigned NOT NULL,
  `status` tinyint(3) unsigned NOT NULL,
  `owner` smallint(5) unsigned NOT NULL DEFAULT '0',
  `due_date` timestamp NOT NULL DEFAULT '2000-01-01 05:00:00',
  `comments` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `ticket` (`ticket`),
  KEY `category` (`category`),
  KEY `priority` (`priority`),
  KEY `status` (`status`),
  KEY `owner` (`owner`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]mail`
--

CREATE TABLE `[[dbprefix]]mail` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `from` smallint(5) unsigned NOT NULL,
  `to` smallint(5) unsigned NOT NULL,
  `subject` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `message` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
  `read` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
  `deletedby` smallint(5) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`),
  KEY `from` (`from`),
  KEY `to` (`to`,`read`,`deletedby`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;

--
-- Dumping data for table `[[dbprefix]]mail`
--

INSERT INTO `[[dbprefix]]mail` VALUES
(1, 9999, 1, 'Hesk quick start guide', '</p><div style="text-align:justify; padding-left: 10px; padding-right: 10px;">\r\n\r\n<h2 style="padding-left:0px">Welcome to Hesk, an excellent tool for improving your customer support!</h2>\r\n\r\n<h3>Below is a short guide to help you get started.</h3>\r\n\r\n<div class="main__content notice-flash ">\r\n<div class="notification orange">\r\nAn up-to-date and expanded guide is available at <a href="https://www.hesk.com/knowledgebase/?article=109" target="_blank">Hesk online Quick Start Guide</a>.</div>\r\n</div>\r\n\r\n&nbsp;\r\n\r\n<h3>&raquo; Step #1: Set up your profile</h3>\r\n\r\n<ol>\r\n<li>go to <a href="profile.php">Profile</a>,</li>\r\n<li>set your name and email address.</li>\r\n</ol>\r\n\r\n&nbsp;\r\n\r\n<h3>&raquo; Step #2: Configure Hesk</h3>\r\n\r\n<ol>\r\n<li>go to <a href="admin_settings_general.php">Settings</a>,</li>\r\n<li>for a quick start, modify these settings on the "General" tab:<br><br>\r\n<b>Website title</b> - enter the title of your main website (not your help desk),<br>\r\n<b>Website URL</b> - enter the URL of your main website,<br>\r\n<b>Webmaster email</b> - enter an alternative email address people can contact in case your Hesk database is down<br>&nbsp;\r\n</li>\r\n<li>you can come back to the settings page later and explore all the options. To view details about a setting, click the [?]</li>\r\n</ol>\r\n\r\n&nbsp;\r\n\r\n<h3>&raquo; Step #3: Add support categories</h3>\r\n\r\n<p>Go to <a href="manage_categories.php">Categories</a> to add support ticket categories.</p>\r\n<p>You cannot delete the default category, but you can rename it.</p>\r\n\r\n&nbsp;\r\n\r\n<h3>&raquo; Step #4: Add your support team members</h3>\r\n\r\n<p>Go to <a href="manage_users.php">Team</a> to create new support staff accounts.</p>\r\n<p>You can use two user types in Hesk:</p>\r\n<ul>\r\n<li><b>Administrators</b> who have full access to all Hesk features</li>\r\n<li><b>Staff</b> who you can restrict access to categories and features</li>\r\n</ul>\r\n\r\n&nbsp;\r\n\r\n<h3>&raquo; Step #5: Useful tools</h3>\r\n\r\n<p>You can do a lot in the <a href="banned_emails.php">Tools</a> section, for example:</p>\r\n<ul>\r\n<li>create custom ticket statuses,</li>\r\n<li>add custom input fields to the &quot;Submit a ticket&quot; form,</li>\r\n<li>make public announcements (Service messages),</li>\r\n<li>modify email templates,</li>\r\n<li>ban disruptive customers,</li>\r\n<li>and more.</li>\r\n</ul>\r\n\r\n&nbsp;\r\n\r\n<h3>&raquo; Step #6: Create a Knowledgebase</h3>\r\n\r\n<p>A Knowledgebase is a collection of articles, guides, and answers to frequently asked questions, usually organized in multiple categories.</p>\r\n<p>A clear and comprehensive knowledgebase can drastically reduce the number of support tickets you receive, thereby saving you significant time and effort in the long run.</p>\r\n<p>Go to <a href="manage_knowledgebase.php">Knowledgebase</a> to create categories and write articles for your knowledgebase.</p>\r\n\r\n&nbsp;\r\n\r\n<h3>&raquo; Step #7: Don''t repeat yourself</h3>\r\n\r\n<p>Sometimes several support tickets address the same issues - allowing you to use pre-written (&quot;canned&quot;) responses.</p>\r\n<p>To compose canned responses, go to the <a href="manage_canned.php">Templates &gt; Responses</a> page.</p>\r\n<p>Similarly, you can create <a href="manage_ticket_templates.php">Templates &gt; Tickets</a> if your staff will be submitting support tickets on the client''s behalf, for example, from telephone conversations.</p>\r\n\r\n&nbsp;\r\n\r\n<h3>&raquo; Step #8: Secure your help desk</h3>\r\n\r\n<p>Make sure your help desk is as secure as possible by going through the <a href="https://www.hesk.com/knowledgebase/?article=82">Hesk security checklist</a>.</p>\r\n\r\n&nbsp;\r\n\r\n<h3>&raquo; Step #9: Stay updated</h3>\r\n\r\n<p>Hesk regularly receives improvements and bug fixes; make sure you know about them!</p>\r\n<ul>\r\n<li>for fast notifications, <a href="https://x.com/HESKdotCOM" rel="nofollow">follow Hesk on <b>X</b></a></li>\r\n<li>for email notifications, subscribe to our low-volume, zero-spam <a href="https://www.hesk.com/newsletter.php">newsletter</a></li>\r\n</ul>\r\n\r\n&nbsp;\r\n\r\n<h3>&raquo; Step #10: Look professional</h3>\r\n\r\n<p><a href="https://www.hesk.com/get/hesk3-license">Remove &quot;Powered by&quot; links</a> to support Hesk development and make it look more professional.</p>\r\n\r\n&nbsp;\r\n\r\n<h3>&raquo; Step #11: Too much hassle? Switch to Hesk Cloud for the ultimate experience</h3>\r\n\r\n<p>Experience the best of Hesk by moving your help desk into the Hesk Cloud:</p>\r\n<ul>\r\n<li>exclusive advanced modules,</li>\r\n<li>automated updates,</li>\r\n<li>free migration of your existing Hesk tickets and settings,</li>\r\n<li>we take care of maintenance, server setup and optimization, backups, and more!</li>\r\n</ul>\r\n\r\n<p>&nbsp;<br><a href="https://www.hesk.com/get/hesk3-cloud" class="btn btn--blue-border" style="text-decoration:none">Click here to learn more about Hesk Cloud</a></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>Again, welcome to Hesk, and enjoy using it!</p>\r\n\r\n<p>Klemen Stirn<br>\r\nFounder<br>\r\n<a href="https://www.hesk.com">https://www.hesk.com</a></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n</div><p>', '[[regtime]]', '0', 9999);

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]mfa_backup_codes`
--

CREATE TABLE `[[dbprefix]]mfa_backup_codes` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
  `user_id` smallint(5) unsigned NOT NULL,
  `user_type` varchar(8) COLLATE utf8_unicode_ci NOT NULL DEFAULT 'STAFF',
  `code` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]mfa_verification_tokens`
--

CREATE TABLE `[[dbprefix]]mfa_verification_tokens` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `user_id` smallint(5) unsigned NOT NULL,
  `user_type` varchar(8) COLLATE utf8_unicode_ci NOT NULL DEFAULT 'STAFF',
  `verification_token` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `expires_at` timestamp NOT NULL DEFAULT '2000-01-01 05:00:00',
  PRIMARY KEY (`id`),
  KEY `user_id` (`user_id`),
  KEY `verification_token` (`verification_token`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]muted_emails`
--

CREATE TABLE `[[dbprefix]]muted_emails` (
  `id` smallint(5) unsigned NOT NULL AUTO_INCREMENT,
  `email` varchar(255) NOT NULL,
  `type` tinyint(3) unsigned NOT NULL DEFAULT '1',
  `muted_by` smallint(5) unsigned NOT NULL,
  `dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
  PRIMARY KEY (`id`),
  KEY `email` (`email`),
  KEY `type` (`type`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]notes`
--

CREATE TABLE `[[dbprefix]]notes` (
  `id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
  `ticket` mediumint(8) unsigned NOT NULL,
  `who` smallint(5) unsigned NOT NULL,
  `dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
  `message` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `attachments` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  PRIMARY KEY (`id`),
  KEY `ticketid` (`ticket`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]oauth_providers`
--

CREATE TABLE `[[dbprefix]]oauth_providers` (
  `id` int(11) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) NOT NULL,
  `authorization_url` text NOT NULL,
  `token_url` text NOT NULL,
  `client_id` text NOT NULL,
  `client_secret` text NOT NULL,
  `scope` text NOT NULL,
  `no_val_ssl` tinyint(4) NOT NULL DEFAULT '0',
  `verified` smallint(6) NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]oauth_tokens`
--

CREATE TABLE `[[dbprefix]]oauth_tokens` (
  `id` int(11) unsigned NOT NULL AUTO_INCREMENT,
  `provider_id` int(11) NOT NULL,
  `token_value` text,
  `token_type` varchar(32) NOT NULL,
  `created` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
  `expires` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]online`
--

CREATE TABLE `[[dbprefix]]online` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `user_id` smallint(5) unsigned NOT NULL,
  `dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
  `tmp` int(11) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`),
  UNIQUE KEY `user_id` (`user_id`),
  KEY `dt` (`dt`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]pending_customer_email_changes`
--

CREATE TABLE `[[dbprefix]]pending_customer_email_changes` (
  `id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
  `customer_id` mediumint(8) unsigned NOT NULL,
  `new_email` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `verification_token` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `expires_at` timestamp NOT NULL DEFAULT '2000-01-01 05:00:00',
  PRIMARY KEY (`id`),
  KEY `email` (`new_email`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]permission_groups`
--

CREATE TABLE `[[dbprefix]]permission_groups` (
  `id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]permission_group_categories`
--

CREATE TABLE `[[dbprefix]]permission_group_categories` (
  `id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
  `group_id` mediumint(8) unsigned NOT NULL,
  `category_id` smallint(5) unsigned NOT NULL,
  PRIMARY KEY (`id`),
  UNIQUE KEY `group_id_category_id` (`group_id`,`category_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]permission_group_features`
--

CREATE TABLE `[[dbprefix]]permission_group_features` (
  `id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
  `group_id` mediumint(8) unsigned NOT NULL,
  `feature` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  PRIMARY KEY (`id`),
  UNIQUE KEY `group_id_feature` (`group_id`,`feature`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]permission_group_members`
--

CREATE TABLE `[[dbprefix]]permission_group_members` (
  `id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
  `group_id` mediumint(8) unsigned NOT NULL,
  `user_id` smallint(5) unsigned NOT NULL,
  PRIMARY KEY (`id`),
  UNIQUE KEY `group_id_user_id` (`group_id`,`user_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]pipe_loops`
--

CREATE TABLE `[[dbprefix]]pipe_loops` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `email` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `hits` smallint(1) unsigned NOT NULL DEFAULT '0',
  `message_hash` char(32) COLLATE utf8_unicode_ci NOT NULL,
  `dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
  PRIMARY KEY (`id`),
  KEY `email` (`email`,`hits`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]pipe_rejections`
--

CREATE TABLE `[[dbprefix]]pipe_rejections` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `timestamp` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
  `email` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  PRIMARY KEY (`id`),
  KEY `email` (`email`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]replies`
--

CREATE TABLE `[[dbprefix]]replies` (
  `id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
  `replyto` mediumint(8) unsigned NOT NULL DEFAULT '0',
  `message` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `message_html` mediumtext COLLATE utf8_unicode_ci,
  `dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
  `attachments` mediumtext COLLATE utf8_unicode_ci,
  `staffid` smallint(5) unsigned NOT NULL DEFAULT '0',
  `customer_id` mediumint(5) unsigned DEFAULT NULL,
  `rating` enum('1','5') COLLATE utf8_unicode_ci DEFAULT NULL,
  `read` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`),
  KEY `replyto` (`replyto`),
  KEY `dt` (`dt`),
  KEY `staffid` (`staffid`),
  KEY `customer_id` (`customer_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]reply_drafts`
--

CREATE TABLE `[[dbprefix]]reply_drafts` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `owner` smallint(5) unsigned NOT NULL,
  `ticket` mediumint(8) unsigned NOT NULL,
  `message` mediumtext CHARACTER SET utf8 NOT NULL,
  `message_html` mediumtext CHARACTER SET utf8,
  `dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
  PRIMARY KEY (`id`),
  KEY `owner` (`owner`),
  KEY `ticket` (`ticket`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]reset_password`
--

CREATE TABLE `[[dbprefix]]reset_password` (
  `id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
  `user` smallint(5) unsigned NOT NULL,
  `hash` char(40) NOT NULL,
  `ip` varchar(45) NOT NULL,
  `dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
  `user_type` varchar(8) NOT NULL DEFAULT 'STAFF',
  PRIMARY KEY (`id`),
  KEY `user` (`user`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]service_messages`
--

CREATE TABLE `[[dbprefix]]service_messages` (
  `id` smallint(5) unsigned NOT NULL AUTO_INCREMENT,
  `dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
  `author` smallint(5) unsigned NOT NULL,
  `title` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `message` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `language` varchar(50) COLLATE utf8_unicode_ci DEFAULT NULL,
  `style` enum('0','1','2','3','4') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
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  PRIMARY KEY (`id`),
  KEY `type` (`type`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]std_replies`
--

CREATE TABLE `[[dbprefix]]std_replies` (
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  `title` varchar(100) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
  `message` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `message_html` mediumtext COLLATE utf8_unicode_ci,
  `reply_order` smallint(5) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]temp_attachments`
--

CREATE TABLE `[[dbprefix]]temp_attachments` (
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  `saved_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
  `real_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
  `size` int(10) unsigned NOT NULL DEFAULT '0',
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  PRIMARY KEY (`att_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]temp_attachments_limits`
--

CREATE TABLE `[[dbprefix]]temp_attachments_limits` (
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  PRIMARY KEY (`ip`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]tickets`
--

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  `u_email` varchar(1000) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
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  `custom62` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `custom63` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `custom64` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `custom65` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `custom66` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `custom67` mediumtext COLLATE utf8_unicode_ci NOT NULL,
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  `custom90` mediumtext COLLATE utf8_unicode_ci NOT NULL,
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  `custom99` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `custom100` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `due_date` timestamp NULL DEFAULT NULL,
  `overdue_email_sent` tinyint(1) DEFAULT '0',
  `satisfaction_email_sent` tinyint(1) DEFAULT '0',
  `satisfaction_email_dt` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `trackid` (`trackid`),
  KEY `archive` (`archive`),
  KEY `categories` (`category`),
  KEY `statuses` (`status`),
  KEY `owner` (`owner`),
  KEY `openedby` (`openedby`,`firstreplyby`,`closedby`),
  KEY `dt` (`dt`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]ticket_templates`
--

CREATE TABLE `[[dbprefix]]ticket_templates` (
  `id` smallint(5) unsigned NOT NULL AUTO_INCREMENT,
  `title` varchar(100) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
  `message` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `message_html` mediumtext COLLATE utf8_unicode_ci,
  `tpl_order` smallint(5) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]ticket_to_collaborator`
--

CREATE TABLE `[[dbprefix]]ticket_to_collaborator` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `ticket_id` mediumint(8) unsigned NOT NULL,
  `user_id` smallint(5) unsigned NOT NULL,
  PRIMARY KEY (`id`),
  KEY `ticket_id` (`ticket_id`),
  KEY `user_id` (`user_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]ticket_to_customer`
--

CREATE TABLE `[[dbprefix]]ticket_to_customer` (
  `id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
  `ticket_id` mediumint(8) unsigned NOT NULL,
  `customer_id` mediumint(8) unsigned NOT NULL,
  `customer_type` varchar(9) COLLATE utf8_unicode_ci NOT NULL DEFAULT 'REQUESTER',
  PRIMARY KEY (`id`),
  KEY `ticket_id` (`ticket_id`),
  KEY `customer_id` (`customer_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]users`
--

CREATE TABLE `[[dbprefix]]users` (
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  `user` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
  `pass` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
  `isadmin` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
  `active` smallint(6) NOT NULL DEFAULT '1',
  `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
  `email` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
  `nickname` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
  `signature` varchar(1000) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
  `language` varchar(50) COLLATE utf8_unicode_ci DEFAULT NULL,
  `categories` varchar(500) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
  `afterreply` enum('0','1','2') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
  `autostart` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
  `autoreload` smallint(5) unsigned NOT NULL DEFAULT '0',
  `notify_customer_new` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
  `notify_customer_reply` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
  `show_suggested` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
  `notify_new_unassigned` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
  `notify_new_my` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
  `notify_reply_unassigned` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
  `notify_reply_my` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
  `notify_assigned` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
  `notify_pm` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
  `notify_note` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
  `notify_overdue_unassigned` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
  `notify_overdue_my` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
  `notify_customer_approval` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
  `notify_collaborator_added` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
  `notify_collaborator_customer_reply` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
  `notify_collaborator_staff_reply` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
  `notify_collaborator_note` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
  `notify_collaborator_resolved` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
  `notify_collaborator_overdue` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
  `default_list` varchar(1000) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
  `autoassign` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
  `heskprivileges` varchar(1000) COLLATE utf8_unicode_ci DEFAULT NULL,
  `ratingneg` mediumint(8) unsigned NOT NULL DEFAULT '0',
  `ratingpos` mediumint(8) unsigned NOT NULL DEFAULT '0',
  `rating` float NOT NULL DEFAULT '0',
  `replies` mediumint(8) unsigned NOT NULL DEFAULT '0',
  `mfa_enrollment` smallint(5) unsigned NOT NULL DEFAULT '0',
  `mfa_secret` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `autoassign` (`autoassign`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;

--
-- Dumping data for table `[[dbprefix]]users`
--

INSERT INTO `[[dbprefix]]users` VALUES
(1, '[[admin_username]]', '[[admin_pass]]', '1', 1, '[[admin_realname]]', '[[admin_email]]', '', '', NULL, '', '0', '1', 0, '1', '1', '1', '1', '1', '1', '1', '1', '1', '1', '1', '1', '0', '1', '1', '0', '1', '0', '1', '', '1', '', 0, 0, 0, 0, 0, NULL);

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